We want you to be fully satisfied with your purchase - If you want to return/exchange an item, then just notify us within 14 days of receipt by email and you then have up to 14 days to return the item/s. However, this does not apply to products which are made to order or personalised - these cannot be returned unless faulty.
All items returned must be suitable for resale - unused/unwashed with tags intact and the product presented in the original box with manual intact and undamaged. Carriers will be inspected for dribble marks. Unless faulty, you will be responsible for the cost of return postage .
Upon receipt of the returned item we will issue a full refund for the cost of the item, to the credit/debit card or PayPal account used for the original purchase transaction.
We politely recommend you obtain proof of posting for all returns/exchanges.
NB: We cannot refund or credit worn/washed/ used goods unless faulty. Please be certain of your choice before washing or using.
Please contact us before returning any item.
Standard Cancellation Form
This form can be used when cancelling orders under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Regulations”). You are under no obligation to use this form, a notification via email or letter is also accepted.
Please contact us via email before returning any items:
Close and Calm
c/o Malcolm House, Malcolm Road
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods/ for the supply of the following service:
Name of Consumer(s)
Address of Consumer(s)
Signed (you are only required to sign if returning by post)