'We' here refers to Close and Calm. Malcolm Road, Aberdeen, AB21 9LN. I, Jess Hippey am the Data Protection Officer for Close and Calm, and we are registered with the ICO. You can contact us at the address above, or by emailing
What personal information do we collect?
Close and Calm collects personally identifiable data when you purchase a carrier, hire a carrier, arrange a consultation or partake in other services we offer, attend a drop in session or contact us via the website, email or the Facebook page, or sign up to our marketing emails.
These often include but are not limited to:
Number of Children
Age of Children
Why do we collect and use your information?
1) Legal and Contractual Obligations:
We collect data as is required for a completing a transaction, hire or providing a consultation or carrying related advice, and we are required by our insurers (DSC Strand) to keep Client Records and and HMRC to keep transaction details for accounting purposes, for a period of 7 years, after this the data will be securely destroyed.
2) Consent Based Information
If you voluntary subscribe to our Marketing, then we will collect and use your information to send you updates, offers, products and services provided by Close and Calm. You may opt out of this at anytime by selecting unsubscribe in the emails from us.
Information Sharing and Disclosure:
We use some third party Service Providers in order to provide our services. The services we use, along with their privacy polices and why we use them are listed below:
MyTurn is the software we use for tracking carrier hires, sending out instructions, sending out hire reminders and reserving carriers.
Google Analytics and Google Drive:
Stripe is the payment provider online when you pay by card.
Wix is our website provider.
Paypal is a payment provider online
We use a Facebook page for communications, for advertising and for an online shop - this includes the use of Facebook Pixil
Mail Chimp are the providers for our marketing emails.
Transferring Data outside the European Economic Area:
Google, MyTurn, Mailchimp, are all based in the United States of America. These all have Privacy Shield Certification
Close and Calm aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.
You are able to unsubscribe from the Marketing emails at any time.
In certain circumstances, you have the right:
To access and receive a copy of the Personal Data we hold about you
To rectify any Personal Data held about you that is inaccurate
To request the deletion of Personal Data held about you (with the exception of where data is required for legal reasons as described above)
Please note that we will ask you to confirm your identity before responding to such requests.
If you have a concern about our use of your information you also have a right to complain to your local data authority.
Close and Calm tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
If you want to make a complaint about the way we have processed your personal information, you can contact the ICO, the statutory body which oversees data protection law – www.ico.org.uk/concerns.