Privacy Policy (Last Updated 26.04.2021)

About us:

'We' here refers to Close and Calm Limited. Company Number SC692861, Registered Office: 59 High Street, Banchory, AB31 5TJ.  Jess Hippey is the Data Controller for Close and Calm, and we are registered with the ICO. You can contact us at the address above, or by emailing

What personal information do we collect?

Close and Calm Limited collects personally identifiable data when you purchase a carrier, hire a carrier, arrange a consultation or partake in other services we offer, attend a drop in session or contact us via the website, email or the Facebook page, or sign up to our marketing emails.

These often include but are not limited to:



Email Address

Phone Number

Number of Children
Age of Children


Order Details

Why do we collect and use your information?

1) Legal and Contractual Obligations:

We collect data as is required for a completing a transaction, hire, providing a consultation or carrying related advice, and we are required by our insurers (DSC Strand / BGI) to keep Client Records and HMRC to keep transaction details for accounting purposes. Data will be held for 7 years from our last interaction and then either anonymised or securely destroyed. For those who have interacted with Close and Calm Limited in either a volunteer role, or in a contractor capacity, we are required to keep some records of this for insurance purposes until the parties involved are deceased.

2) Consent Based Information

If you voluntary subscribe to our Marketing, then we will collect and use your information to send you updates, offers, products and services provided by Close and Calm Limited. You may opt out of this at anytime by selecting unsubscribe in the emails from us.

Information Sharing and Disclosure:

We use some third party Service Providers in order to provide our services. The services we use, along with their privacy polices and why we use them are listed below:

MyTurn is the software we use for tracking carrier hires, sending out instructions, sending out hire reminders and reserving carriers. 

Google Analytics and Google Drive:

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the website. This data is shared with other Google services. Google may use the collected data to personalise the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. We also use Google Drive to store Consultation Forms and Drop In Session Forms

Stripe Plc:

Stripe is the payment provider online when you pay by card.

Wix is our website provider.

Paypal is a payment provider online

We use a Facebook page for communications, for advertising and for an online shop - this includes the use of Facebook Pixel

Mail Chimp are the providers for our marketing emails.

Zoom is integrated into the site for creating our one to one appointment links and providing the video conferencing service., Accounting Software and External Accountants: We use intuit to help with our book keeping and use external accountants too.

Third Party Virtual Admin. 

We may use virtual administration services. If we do all third parties will comply with GDPR regulations. (for data protection compliance).

Norton Security: (for data protection compliance).

Close and Calm Limited may contact you if you abandon or fail to complete an online order to see if we can offer you any assistance with this. We may also display tailored online advertising on third party websites, such as social media sites, sites operated by internet service providers and sites which sell advertising space. We may use the information that we hold about you to personalise the advertisements to you. For sites you have subscribed to, such as social media sites and email providers, the terms and conditions and privacy policy for that site will explain how advertisements are displayed and you can also unsubscribe from advertising there.

Transferring Data outside the European Economic Area:

Google, MyTurn, Mailchimp, Lastpass, Norton and Zoom are all based in the United States of America. Google, MyTurn and Mailchimp have Privacy Shield Certification. Zoom, Lastpass and Norton do not.

Your rights: 

Close and Calm Limited aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. 

You are able to unsubscribe from the Marketing emails at any time.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you

  • To rectify any Personal Data held about you that is inaccurate

  • To request the deletion of Personal Data held about you (with the exception of where data is required for legal reasons as described above)

Please note that we will ask you to confirm your identity before responding to such requests.

If you have a concern about our use of your information you also have a right to complain to your local data authority.

Cookie Policy

We use cookies to provide the services and features offered on our website, and to improve our user experience. Learn more here:


We will always ask for your consent before using photographs with your or your child. 


Close and Calm Limited tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. 

If you want to make a complaint about the way we have processed your personal information, please contact us first. You can contact the ICO, the statutory body which oversees data protection law –

Changes To This Privacy Policy

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page