Privacy Policy (Last Updated 11.5.18)

About us:

'We' here refers to Close and Calm. Malcolm Road, Aberdeen, AB21 9LN. I, Jess Hippey am the Data Protection Officer for Close and Calm, and we are registered with the ICO. You can contact us at the address above, or by emailing closeandcalm@gmail.com

What personal information do we collect?

Close and Calm collects personally identifiable data when you purchase a carrier, hire a carrier, arrange a consultation or partake in other services we offer, attend a drop in session or contact us via the website, email or the Facebook page, or sign up to our marketing emails.

These often include but are not limited to:

Name

Address

Email Address

Number of Children
Age of Children

Why do we collect and use your information?

1) Legal and Contractual Obligations:

We collect data as is required for a completing a transaction, hire or providing a consultation or carrying related advice, and we are required by our insurers (DSC Strand) to keep Client Records and and HMRC to keep transaction details for accounting purposes, for a period of 7 years, after this the data will be securely destroyed. 

2) Consent Based Information

If you voluntary subscribe to our Marketing, then we will collect and use your information to send you updates, offers, products and services provided by Close and Calm. You may opt out of this at anytime by selecting unsubscribe in the emails from us.

Information Sharing and Disclosure:

We use some third party Service Providers in order to provide our services. The services we use, along with their privacy polices and why we use them are listed below:

Myturn.com: https://myturn.com/privacy/

MyTurn is the software we use for tracking carrier hires, sending out instructions, sending out hire reminders and reserving carriers. 

Google Analytics and Google Drive: https://policies.google.com/privacy?hl=en

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the website. This data is shared with other Google services. Google may use the collected data to personalise the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. We also use Google Drive to store Consultation Forms and Drop In Session Forms

Stripe Plc: https://stripe.com/gb/privacy

Stripe is the payment provider online when you pay by card.

Wix.com: https://www.wix.com/about/privacy

Wix is our website provider.

Paypal.co.uk: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Paypal is a payment provider online

Facebook.com: https://www.facebook.com/about/privacy/update

We use a Facebook page for communications.

Mailchimp.com: https://mailchimp.com/legal/privacy/

Mail Chimp are the providers for our marketing emails. 

Transferring Data outside the European Economic Area:

Google, MyTurn, Mailchimp, are all based in the United States of America. These all have Privacy Shield Certification

Your rights: 

Close and Calm aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. 

You are able to unsubscribe from the Marketing emails at any time.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you

  • To rectify any Personal Data held about you that is inaccurate

  • To request the deletion of Personal Data held about you (with the exception of where data is required for legal reasons as described above)

Please note that we will ask you to confirm your identity before responding to such requests.

If you have a concern about our use of your information you also have a right to complain to your local data authority.

Cookie Policy

We use cookies to provide the services and features offered on our website, and to improve our user experience. Learn more here: https://www.aboutcookies.org/

Complaints

Close and Calm tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. 

If you want to make a complaint about the way we have processed your personal information, you can contact the ICO, the statutory body which oversees data protection law – www.ico.org.uk/concerns.

Changes To This Privacy Policy

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact

jess@closeandcalm.co.uk

Based in Bucksburn, Aberdeen, UK.

Text: 07752 170 307

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© 2015-2019

Close and Calm

Jess Hippey